What if I do not want to migrate to Microsoft Dynamics365?

You may continue to use Parature per the terms of your agreement, and it will be supported until either your migration has been completed, or until May 15, 2018, whichever is first. All migrations must be completed on or before May 15, 2018, at which point all support for Parature ends and the service will be terminated. Customers who choose not to migrate will have 90 days after the service is discontinued on May 15, 2018 to retrieve their data. 

A one time data export is available upon request for customers wanting to retrieve their data for migration to a system other than Dynamics 365.  The one time export process delivers your files and record data (CSVs) via the SFTP protocol.  Data can also be accessed via the Service Desk Setup tab (export options) for Parature administrators. Additionally, this data is also available for programmatic extraction via our APIs.  To request this one-time export, please login to this portal and submit a Ticket.


Customer requirements for one-time data export

You must enable and support an SFTP Server, accessible to Parature engineers, and provide the following information to Parature:

  • Host Name/URL
  • SFTP Username
  • SFTP Password
  • Port Number
  • Ensure SFTP port is open on the firewall for Parature to connect (Parature IP 63.150.153.4)


Next Steps:

  • After Parature receives the information above, engineering can provide the uncompressed size of all data so customer can be prepared with SFTP space requirements
  • Should you need more details on the modules supported and format of the data - please reach out to us for more information.
  • A Parature ticket will be used to triage and coordinate all exports.

Please note, this will be a one-time export of data only.  If you need access to your data for testing, all data can be accessed via the Service Desk Setup tab (export options) for Parature administrators as well as via programmatic extraction using our APIs. 
 
Topic Information
  • Topic #: 3-6556
  • Date Created: 05/31/2017
  • Last Modified Since: 10/11/2017
  • Viewed: 169
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